We send by Express mail. Please expect 5-9 days shipping time and allow 1-2 days for warehousing, packing and order fulfilling.
We are based in Asia. All International shipments we charge you ONLY a
worldwide low flat rate, no matter weight and seize, using Express
Mail. All shipping costs are already calculated in the published prices. You
don't have to worry about shipping costs anymore.

It is our primary goal to make shopping in Asia as convenient and attractive for you as possible. This way you can buy products which you might not be able to get somewhere else, without having to pay for excessive shipping costs.


Customs Duty for International Orders:

Generally, there are no duties in most countries on personal food supplement products on herbal basis. As a 100% herbal food supplement Tian Xian is not considered as being a medicine rather than a personal food supplement. We also will declare it as "herbal food supplement for personal usage".


Satisfaction Guarantee:

If you are not 100% satisfied with our products for any reason whatsoever,
we offer you a 30 day Risk Free Period.


Order Processing:

Order processing takes 1 business day, warehousing takes 1 business
day, Express mail from Asia to destination takes between 5 to 9 days
(intercontinental delivery). Delays in excess of these estimates sometimes
occur but normally only during national holiday periods.


Freight Damage:

Damaged goods upon arrival must be reported to our Customer Service
Department by e-mail: mail@tianxian.co.uk followed by the return of the goods. Please save the original packaging material for inspection. We will replace the damaged products, credit the account or make a full refund at the discretion of the customers as soon as we receive the original returns. We accept return of our products for 30 days from the date of original purchase. Products must be unused, and in good condition.